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Miami Airport

3 hot mess airports to avoid this spring/summer

To avoid the chances of running into flight delays during the peak spring/summer travel months ahead, there are three airports you should temporarily avoid: EWR. There are a couple things to look out for in coming months at United’s big hub at Newark International Airport. The airport is currently repaving runways adding new “high speed […]

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A long, hot and expensive summer ahead

A long, cold winter in much of the U.S., combined with an improving economy and increasing consumer confidence mean that the upcoming summer travel season will be busy, crowded and more expensive than last summer. Here’s some evidence of a strong season ahead: The number of advance bookings for summer stays at Best Western’s 2,200+ […]

Cathay Pacific

Behind the scenes at Cathay Pacific HQ: 10 cool things revealed

Nothing is more fun than going behind the curtain at an airline, airport or hotel, to see how things really work. Luckily, travel writers get to do just that every now and then. Recently Cathay Pacific invited me to tour the airline’s operations in Hong Kong along with a group of journalists from all over […]

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Feast your eyes on United’s new London lounges

United Airlines invited a small group of media folks (including your TICKET editor!) to London Heathrow Airport this week for a preview of its two brand new lounges for premium customers – a United Global First Lounge and a United Club in  the airport’s new Terminal 2, The Queen’s Terminal. See slideshow United will be […]

Arrival kiosks like these at Delta's new T4 at JFK are coming to Atlanta. Nice! (Photo: Delta)

Faster arrivals at ATL + Meal vouchers vanishing + Delta’s new planes + Southwest devaluation + Delta-Alaska divorce

ATL GETS IMMIGRATION KIOSKS…Following in the footsteps of JFK’s terminals one and four, Chicago O’Hare, Houston, and Seattle-Tacoma, Atlanta is finally getting automated immigration kiosks that speed up the arrivals process for international passengers. Those with Global Entry may be a bit miffed, however, that everyone is getting a speedier option for entering the United […]

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SkyMiles + Award chart + SkyPoints + New lavs + Sky Club snacks + Amex fees up

IT’S THE MONEY, HONEY. As we’ve expected for several years, Delta will move to a revenue-based SkyMiles program in 2015. Starting in January, it will reward us for our status and for the amount of money we spend instead of the number of miles we fly. That makes perfect business sense, but it’s painful for […]

Delta 757-200 in St Maartin (Photo: Matt Hintsa / Flickr)

Back on the SkyMiles merry-go-round

I’ve watched Delta make “historic” or “major” changes to its SkyMiles program since long before it was called SkyMiles. It’s funny how the same scenario plays out time after time when Delta (or any other major airline) makes changes to loyalty programs. (Link to Delta’s changes which go into effect next year.) Here’s the playbook: For […]

air new zealand safety video

Sexy new bikini-clad safety video: thumbs up or down?

Air New Zealand and Sports Illustrated teamed up to produce this brand new, bright and sexy bikini-clad flight safety video. We thought this might be a nice diversion on an icy day in Atlanta! This of course comes on the heels of Virgin America’s  Glee-like attempt to grab our attention last October. And Delta’s recently popular 80′s […]

A younger version of Deltalina (click to view video)

Delta’s big hair + New biz class seat + Sky Club experiments + High value customers + Eastern Airlines?

DELTA’S BIG HAIR MOMENT…Have you seen the new 1980′s themed safety video airing aboard Delta flights? Now that the holiday-themed demo has been put away for the season, travelers have a new video to capture their attention. Highlights include a cameo by a younger Deltalina finger wagging the no-smoking gesture and plenty of big hair, […]

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Southwest Air faces Blackfish backlash

By now you’ve likely seen or heard about “Blackfish,” the controversial documentary movie about how the capture and treatment of SeaWorld’s Orca whales results in poor health, boredom, and in some cases, whales attacking their handlers.  The film has resulted in a growing outcry in support of the whales and against the mighty SeaWorld franchise, […]