Archive for the ‘International’ Category

Fall is the time when you just might find a few empty seats on planes.

SIGH OF RELIEF. Ah, fall! If the madding crowds of tourists have knocked you around this summer, relief is on the way. Over the next few weeks, packed planes, sold out hotels, lines at the breakfast bar and shrieks and squeals in the hotel pool area should subside. Airlines and hotels are already rolling out the fall deals and discounts, which is a signal to me that they’re a little skittish about declining demand. That means lower prices, more deals and some welcome breathing room for travelers.

Delta's new 747 BizElite seat

NEW BIZ ELITE SEATS AT DELTA. Delta announced that it will introduce yet another version of BusinessElite when it re-vamps interiors on it’s fleet of Boeing 747 starting next year. (I don’t know about you, but I get excited every time I see a big ole Delta 747. There’s just something about that plane that makes me feel great about flying!) Anyway, the new seat appears to be a cross between Delta’s herringbone BizElite pattern on its 777’s and the boxier 1-2-1 configuration on its 767’s and 757’s. Can’t wait to hear what TICKET readers think once the seat’s installed— but it won’t be here until next summer. In the meantime, if you ride on a Delta 747, you’ll get an old Northwest recliner in business class. (More photos here)

TRIPLE A+ CREDITS ON AIRTRAN. Buy a round trip between now and September 6 and you’ll earn triple A+ Rewards credits on AirTran. This means you’ll earn six A+ Rewards credits for every nonstop round trip originating in Atlanta and flown by November 17, 2010, instead of the standard two A+ credits. (PLEASE buy your ticket via links from here on The TICKET! Look down or to the right!>>)

$800+ ATL-NEWARK? Guess what’s happened since AirTran left the ATL-Newark market in the hands of Delta and Continental? Midweek trips ATL to EWR are now $800+! Stay over a weekend, or fly to La Guardia (where they compete with AirTran and American) and you’ll pay only $200-$300. Amazing! Check for yourself. (Below is a screenshot from a mid-October, Monday-Wednesday itinerary.) Make us wonder what will happen to ATL-Miami nonstop fares when AirTran exits that market on Oct 7. We’ll see….

COMP UPGRADES FOR SOME. SkyMiles Gold, Platinum and Diamond Medallion members (sorry, Silvers!) are now eligible for complimentary upgrades when traveling on frequent flyer award tickets. (Keep in mind that those who’ve actually paid for tickets get first priority, so it’s probably going to be tough to get at upgrade to/from ATL…but you never know…)

NEW WAY TO PAY AT ATL. The West economy lot has always been my favorite place to park at ATL. For a while there, it was almost a secret. But that cat got out of the bag long ago. Anyway…the airport is experimenting with a new credit card in/out payment system at the West lot. It’s a fully automated system where you enter the same credit card when you arrive and when you exit the lot—no need to collect and keep track of a paper ticket anymore. Expect to see the new system roll out airport wide sometime next year.

Delta's iconic, but dilapidated Worldport at JFK will soon disappear

DELTA TO DEMOLISH JFK WORLDPORT. Most ATL-based fliers only use JFK as a last resort— and for good reason. Delta’s dilapidated, ex-Pan Am Worldport facility there is a disgrace.  Good news: it will soon be demolished and Delta will move international flights to an updated Terminal 4. Not so good news: Delta’s holding on to its mediocre Terminal 2 for domestic flights. The two terminals will be connected by a very long enclosed walkway. (Note: Your TICKET editor arrived at JFK at Terminal 4 last week and found the immigration and customs process and facilities outstanding—truly set to international standards.)

FREE WI-FI ACROSS THE BAY. San Francisco International has finally joined Oakland and San Jose airports offering FREE Wi-Fi throughout the airport. Log on and look for the “sfo free wifi” network.

(Many of these items come from my Twitter feed. You’ll get more frequent updates by following me on Twitter.)

ICELAND ANYONE? Delta adds new 757 nonstops JFK-Reykjavik Iceland starting June 1, 2011. This is a great SkyMiles redemption idea! I’ve always wanted to go there…and hope that they can keep the volcanoes at bay until I do!

AIRTRAN EXITS QUAD CITIES. AirTran will eliminate nonstops between ATL and Quad Cities/Moline on November 30.

BUY ELITE SEATS. No longer an elite level on American Airlines? Now you can buy many elite privileges per flight with its new “Express Seats” plan. Example: Pay $29 extra when you check in for ATL-DFW and you’ll get a coach seat near the front and early boarding. Details. Worth it?

AIRTRAN UPS BAG FEE. Starting this month, AirTran will now charge $20 for the first checked bag, up from $15. Not such great news for travelers, but it’s good news for AirTran— the higher fee is expected to net the carrier an additional $63 million per year!

(photo: Riptheskull / Flickr)

HOLIDAYS ALREADY? Yep. Time to pull out the calendar and make those reservations. Based on previous peak seasons, we expect the lowest Thanksgiving fares on Monday, Nov 22 and Friday, Nov 26. You’ll get the lowest Christmas fares on Tuesday, Dec 21 and Tuesday, Dec 28. Other days around the holidays are going to be expensive this year, so don’t lolly-gag– when you see a fare that seems fair, book it!

GETTING TOUCH-FEELY. Most travelers know by now that they can opt for a pat down instead of going through those new full-body scanners. Now the TSA says that it’s “enhancing” the procedure to allow screeners to use their hands where they previously used just the backs of their hands. Sounds fun! Details

DELTA IS HIRING. Delta recently said that it’s hiring up to 1000 new workers to help cope with near record loads and it’s rapid expansion.

GOOD GRUB HUB. Sometimes I get tired of all the fancy meals on the road and long for a good, simple, cheap meal. The new Taxi Gourmet blog helps me do just that: the blogger interviews taxi drivers in NYC and elsewhere to get the skinny on good local eats.

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AIRTRAN AND DELTA REPORT PROFITS. The two largest carriers at ATL reported second quarter profits, which is great news for the ailing airline business. But it’s not such great news for travelers who are paying substantially more than they were this time last year. For example, AirTran says that its average one-way fare in the second quarter increased 10 percent to $97. Overall, summer airfares are 24 percent higher than last summer according to Bing Travel.

FEES HERE TO STAY. Airline revenue from ancillary fees totaled $7.8 billion in 2009, a 42 percent increase from 2008. That fat number includes $2.7 billion in checked bag fees, $2.4 billion from reservation change fees and $2.7 billion from miscellaneous fees. Delta alone raked in  $1.6 billion from ancillary charges in 2009.

MORE AIRPORT PERKS FOR AMEX PLATS. If you fork over $450 per year for your American Express Platinum card, your benefits just got better– cardholders now get access to US Airways airport clubs, as well as those from American, Delta and Continental airlines.

DELTA BEEFS UP IN NYC & DC. Stung by the feds disapproval of its slot-swap scheme with US Airways, Delta is nonetheless charging forward toward its goal of “dominating the New York market.” Beginning Sept. 7 it planes to add flights from New York (either LaGuardia or JFK) to  Nashville, St. Louis, Norfolk, Richmond,  Kansas City, San Antonio, Cleveland, Charlotte, Orange County, Baltimore, Montreal and Toronto. More details. And don’t forget that Delta recently expanded its Delta Shuttle operation with 11 new daily flights (and fat mileage bonuses) between New York-LaGuardia and Chicago O’Hare. Delta’s also expanding at Washington Reagan National airport with a total of 22 destinations served, up from the current 16.

GET DELTA HELP VIA TWITTER. If you are one of those whose eyes glaze over at the mention of Twitter, consider this: Delta has wrangled a team of social media and customer service reps to try and solve problems via Twitter. Delta asks that users to “tweet your questions, comments, concerns, praise – we love praise ; ) – etc. to @DeltaAssist.” And as long as you are on Twitter, be sure to follow my updates! @cjmcginnis

TIRED OF BAD COFFEE IN THE SKY OR ON THE ROAD? Our new sponsor Starbucks VIA plans to help out good-coffee-starved TICKET readers with an exclusive giveaway in a coming issue. Stay tuned!

Virgin America A320 Interior (Photo: Crucially / Flickr)

VIRGIN AMERICA TO ATLANTA? Don’t get your hopes up yet, but sassy California startup Virgin America just picked up 40 new Airbus jets at the Farnborough Air Show and is looking to expand to several major business travel markets over the next year. For example, it just announced new flights between SFO, LAX and Orlando. “Atlanta is definitely on our prospective cities list,” said Virgin spokesperson Abby Lunardini when contacted by The TICKET. If Virgin jumped into the Atlanta market, it would likely add flights to both San Francisco AND Los Angeles (LAX) where it operates nearly as many flights as it does at its home base at SFO. Would YOU fly Virgin America if it came to Atlanta, or would you stick with Delta and/or AirTran? LET US KNOW! Leave your comments below.

APPLE TO THE RESCUE. There’s a very helpful new iPhone application from the TSA that allows users to check airport security wait times and flight delays in real time.

FREAKISH FEES? While Congress and the airlines battle it out on Capitol Hill over new fees and transparency, the smart folks over at TripAdvisor have fashioned a very helpful “fees estimator” to its search engine– allowing users to enter the number of bags they plan to check as well as their frequent flyer program affiliation and status. Then the site calculates the TOTAL fee you’d pay and presents it for comparison on a matrix. Nice! See www.tripadvisor.com/flights and try it yourself.

AMERICAN BACK ON ATL-LGA. Earlier this month, American Airlines launched five daily roundtrips between ATL’s Concourse T and New York’s close-in La Guardia airport. It’s using smaller CRJ-700 “Barbie jets” on the route, but they all have first class sections, which helps. From now through September 30, AAdvantage members earn double miles. Register at www.aa.com/offers

HEATHROW EXPRESS DISCOUNTS. The fast and easy rail link between London’s Heathrow airport and Paddington station is half price (9 pounds instead of the normal 18) for groups of two or more through Sept 5. Details here.

EASIER SEAT SEARCHES. We love us some Seatguru.com when trying to pick the perfect seat for a long international or transcon flight. In the past it was tough because there are so many different configurations flying around out there. Seatguru’s solved that by letting you enter your airline flight NUMBER first, which means you’ll always see the exact layout of your flight.

THE TICKET GOES TO NBTA. Your TICKET editor will be hitting the tradeshow floor and checking out all the latest news and trends at the annual National Business Travel Association convention in Houston this August. Stay tuned for reports and videos! Interesting: I booked a standard car from Enterprise for three days in Houston via Hotwire for just $104 all in. Not bad, considering Hertz wanted a whopping $375 for the same car class!

RADICAL DESIGNS ON COACH CLASS. Check out this well done CNN video report on Air New Zealand’s radical designs on coach class seating for long haul flights.

WATCH THOSE VALUABLES. A 47-year-old Air France flight attendant is facing 10 years in jail after pleading guilty to stealing from business class passengers sleeping on long haul flights. She targeted passengers who would fall asleep after a big meal with lots of alcohol.

AIRTRAN TO THE D.R. AirTran will fly to another warm-weather destination, Punta Cana in the Dominican Republic, starting February 16. Punta Cana is closer to the D.R.’s increasingly popular all-inclusive resorts and is easier to navigate than Santo Domingo, the capital. And in case you are geographically challenged, the D.R. shares the island if Hispaniola with Haiti. It’s located between Cuba (to the west) and Puerto Rico (to the east). It’s AirTran’s fifth Caribbean destination. No word yet on fares.

NEW AIRPORT IN INDIA. Delhi’s Indira Gandhi International Airport just opened Terminal 3, a much needed 6.4 million square foot addition that includes 78 gates and 168 check in counters.

Delhi's new Terminal 3 welcomes travelers this week. (Photo: AP)

DELTA + GOL. Delta and Brazil’s GOL Airlines have linked the SkyMiles and SMILES programs allowing members to earn miles on both carriers. Redemptions are expected later this year.

SADNESS OF THE SILVERS. We received quite a lot of responses to our post about Silver status with SkyMiles. Check them out here—by far the longest list of comments we’ve EVER seen on The TICKET.

DOUBLES AT HILTON. HHonors members earn double points OR double airline miles for each stay between now and September 30, but you must register first.  (As always with Hilton, you earn both airline miles and HHonors points at qualifying rates, but in the case of this promo, you must choose which one you want to earn the bonus.)

VACATION BARGAINS? If you are still wondering where you’d like to go for a summer break, consider Florida where hotel prices have crashed due to the oil spill, even though most beaches remain unaffected. Expedia reports that average daily rates crashed nearly 30 percent in popular summer destinations such as Miami, the Florida Keys, Ft Lauderdale and New Orleans. On the other hand, don’t expect the place to be deserted. Smith Travel Research reports that hotel occupancy in the region was up 7 percent in June year-over-year and will be up around 4 percent in July.

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Singapore Air's business class "seat" looks more like a sofa!

Remember last year when everyone thought that no one would fly in the front of the plane again…forever? Times they are a changin’! And for the better if you are a frequent international business traveler.

Check out what American Express found when looking at its first quarter data:

Historically there has been close to an even split of passengers flying businesses class versus economy for International travel.  However during the heart of the recession last year – particularly in the second quarter of 2009 – the percentage of tickets booked in business class hit its lowest rate at 36%.  As the trending now shows, percentage rates are on the rise, indicating travelers are moving back to the front of the plane.

>  Q1 2010 International Business Class – 41%

>  Q1 2009 International Business Class – 39%

>  Q1 2008 International Business Class – 51%

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ONE FEE DOWN. Many more to go… Finally, a little bit of good news when it comes to airline fees. Matching a recent move by United, Delta recently eliminated its irritating $75-$150 fee for award trips booked within 21 days of departure. It was one of those fees that you paid and thought, “Now wait a minute here…how can it possibly cost Delta more for me to book a trip inside that window?”  (In typical fashion the email from Delta said that it did this “based on customer feedback”…but to me it was clearly a competitive move as Delta sees the combined United/Continental breathing down its neck…)

ANOTHER FEE UP. At the same time that Delta nipped those fees for close-in award bookings, it RAISED its fee for changes to frequent flyer award itineraries—  to $150 from $100. Grrr.

SEATTLE: DELTA’S NEW PACIFIC HUB. Remember when you had to fly to Portland to get across the Pacific on Delta? That changed a while back, but the idea of a trans-Pac hub is back in vogue. Delta recently inaugurated new 767 nonstops between SEA and both Osaka and Beijing and plans on adding more destinations.

Express Tram, Detroit-DTW's McNamara Terminal (Photo: Afagen / Flickr)

DETROIT: ONE STOP TO ASIA. If you are trying to get to Asia from Atlanta on Delta (and you can’t get routed via Tokyo on that nice new 777 with lie-flat biz class seats), it’s increasingly likely you’ll be routed through Detroit where the carrier now offers nonstops to Seoul, Hong Kong, Shanghai and Tokyo. Good news: The international terminal the Delta inherited from Northwest at DTW is state-of-the-art and not a bad place to change planes at all. Plus, it’s got a really nice on-terminal Westin in case you get stuck there during a bad storm like your TICKET editor did last year.

DELTA/AMEX MEMBERSHIP REWARDS BONUS. Don’t forget that through June 30, American Express Membership Rewards members get a 25% bonus when converting their rewards points to Delta SkyMiles. Registration is required. (Note that Delta and Amex periodically offer this promo….offering anywhere from 15% to 40% bonuses. So no biggie if you miss it this time. It will be back.)

BAG FEE WAIVED. Delta recently announced that it’s waiving the first bag fee for those who charge tickets on Amex/SkyMiles Gold or Platinum credit cards. That’s a nice bone to throw to the masses angry about the new fees, and is especially appealing to families traveling together when those per bag fees really add up. A family of four checking four bags saves $200 round trip…more than enough to cover the annual fee for the card. Don’t think that Delta’s doing this out of generosity, though…insiders tell us that American Express is paying Delta the bag fees and charging it off as a marketing expense for obtaining new cardmembers. So I guess everyone wins!

MQM MILEAGE RUN ALERT:  DELTA SHUTTLE 3X. Delta’s pulling out the big marketing guns in its battle to win over flyers on the high-volume business route between New York and Chicago.  Here’s what I mean by big guns: It’s offering TRIPLE bonus miles AND triple Medallion Qualifying Miles (MQM) on its hourly shuttle flights between La Guardia and O’Hare from June 14-August 31. Let’s see, that’s 733 miles times 3, round trip …a whopping 4398 MQM’s. Not bad! (These Embraer 175 flights operate from Delta’s Marine Air Terminal at LGA.) It’s also offering the triple miles on shuttle flights between BOS, LGA and Washington National. Registration required.

REDEEMING ON DELTA. Delta’s taken a lot of flack recently for placing dead last among major carriers when it comes to success when redeeming frequent flyer miles. (To be fair, the much-discussed study by ezRez/IdeaWorks took only a small snapshot, June-October 2010.) Since Delta, like other airlines, won’t come out and say how easy or difficult it is to redeem its miles, it’s interesting that Delta inserted the following paragraph into a recent press release: “Last year, frequent flyers redeemed more than 230 billion miles in the SkyMiles program for more than 11 million award redemptions.  In 2009, 8.5 percent of revenue miles flown on Delta were for award travel, among the best of U.S. network airlines according to data filed in airlines’ 10-K annual reports.  Delta offers more ways to redeem frequent flyer miles than any other airline – including airline tickets, mileage upgrades, car rentals, hotel stays, Delta Sky Club memberships, merchandise and more than 30 types of gift cards.” Agree or disagree? Is Delta really the worst when it comes to redeeming miles? What’s your experience? Do you have any comparisons? Please leave your comments below!

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FUEL SURCHARGE ATTEMPT IS A HARBINGER. In late April, Delta attempted a $20 roundtrip fuel surcharge—the first of which we’ve seen since November of 2008 when fuel prices were through the roof at about $150 per barrel. Oil crashed to about $50 per barrel a year ago. Now it’s approaching $85 and here come the surcharges. It’s not clear yet if Delta’s competitors will match the move. But even if they don’t and the price hike fails, you can expect Delta or another carrier to try again, and eventually succeed. Airfares are headed up and we expect a pricey peak summer season. If you plan to travel during the peak of the peak…roughly July 1-Aug 15, expect to pay significantly more than you did last year. About the only price break you can expect is if you have the flexibility to travel on Tuesday, Wednesday or Saturday, or take early morning or late night flights.

DELTA’S SKY PRIORITY: WHERE’S THE BEEF? So did you get the “introducing Delta Sky Priority” email from Delta telling you a bunch of stuff you already knew about your gold, platinum or diamond SkyMiles status? The email says that starting April 15, members get access to dedicated check in lines, expedited security lanes, priority boarding, faster bags and an exclusive reservations line. Ummm. So, didn’t you already get that stuff before April 15? Yes, you did. Delta’s just wrapped it all up in a new branding and airport signage message. They’ve even created a web site to tell you about it. Hey there Silver Medallions! Are you feeling a little left out? What do you get (or NOT get) for your 25,000 miles of loyalty? Compare here. Have you suffered the indignity of lower status on Delta due to travel cutbacks at your company? If so, please email us with your thoughts and experiences…we will include them in a future post in The TICKET. Send them to ticketatl@travelskills.com

BAG FEE FLAP. By now, everyone has heard about Spirit Airlines new $45 fee for carry-on bags that don’t fit under the seat in front of you. Our take: If the rule irks you, take your business elsewhere! However, there’s more to this story. When Spirit announced the new fee, it also cut its fares accordingly. As a result of the new low fares, CEO Ben Baldanza tells TheStreet.com its bookings have increased 50 percent. From Atlanta, Spirit flies to Ft Lauderdale and starting May 1, it will fly to Myrtle Beach.

AMERICAN BACK ON ATL-LGA. Starting this summer, American Airlines will re-enter the ATL-New York La Guardia market with 7x flights per day using Barbie Jets (CRJ-700) outfitted with both first class and coach seats. Big plus for AA: Flights depart from the quick and easy Concourse T at ATL.

American's CRJ 700 Jet (Photo: Caribb / Flickr)

DELTA ROUTE CHANGES. Delta has added summer season flights between NYC and Spain’s third largest city, Valencia, from May 28 through Oct 30. Might be an easier way to get to Europe using miles this summer… Also, Delta will terminate its new San Diego – Honolulu flights as well as Portland – Honolulu on August 10.  Delta’s also asked the DOT to allow it to wait until at least September 1 to resume nonstops from ATL to Shanghai, a route it opened with much fanfare in 2008, but quickly shuttered when the economy went sour. For now, Delta’s ATL customers must connect in Detroit to get to Shanghai.

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DELTA WI-FI. We are huge fans of in-flight Wi-Fi and consistently make our airline choice based on whether or not the flight has it. Luckily, AirTran’s got it fleet wide, and it’s increasingly common on Delta, which now has over 400 planes outfitted and should have it on its entire mainline fleet by the end of this summer. (Not bad, considering Delta’s first plane got it just 18 months ago.) All Delta A319s, MD88s, MD90s, 737s and 767-300s have it now, as do nearly all 757’s. About half of its A320’s have it. Interesting stat: Since the launch of inflight Wi-Fi in December 2008, more than 1 million customers have used Wi-Fi on Delta planes.

HAND LUGGAGE RULES EASED. Travelers to the U.S. from both the UK and Canada can now carry on TWO pieces of hand luggage. Travelers from both countries had been restricted to a single carry on since the attempted bombing of the Delta jet in Detroit on Christmas

AIRTRAN UP, DELTA DOWN IN QUALITY SURVEY. We’re not usually huge fans of the Airline Quality Rating survey published by Wichita State University professors based on a weighted average derived from DOT statistics.  But it always seems to get a ton of media attention, so here’s at least one interesting angle. AirTran placed second in the latest ranking for performance in 2009. Delta, on the other hand, placed 15^th out of the 18 airlines ranked. Coming in at 16^th and 17^th place were Delta partners Comair and Atlantic Southeast. (Hawaiian was #1; American Eagle #18) Question to readers: Is Delta really that much worse than AirTran? Or is AirTran really that much better than Delta? What’s been your experience? LET US KNOW! Leave your comments below.

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Asia’s got us beat when it comes to the world’s best airports.

Hong Kong is one of three “Five-Star” airports in the world according to SkyTrax, a well-respected international organization that ranks both airlines and airports based on surveys of thousands of frequent international business travelers from around the world.

For 2010, the only three airports to get “five star” status are Singapore-Changi, Seoul Incheon and Hong Kong Kong International. (Full report here)

On this side of the Pacific,  San Francisco International placed second in North America after Vancouver. SFO’s also the ONLY U.S. airport to place in the top 25 worldwide.

Have you ever flown through one of these “Five Star” airports? What did you think? How do they compare to other international or U.S. airports? Please leave your comments below.

FLIGHT CHECK: On a recent business trip to Asia, I flew via SFO to Seoul’s Incheon Airport on Korean Air and was VERY impressed with both airports. I made a two-minute video about that journey which included coverage of Incheon Airport. (See video below and note that Korean Air business class seats on 777s out of SFO are identical to the ones offered on its 777 nonstop from ATL to Seoul-ICN. They are nearly flat, but not completely flat. However, KAL says that it plans to have fully flat “Prestige Sleepers” on the ATL-ICN route in August.)

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In April, your TICKET editor was on a business trip to Asia and checked in at the new Best Western Shinjuku ASTINA Hotel in Tokyo. It’s currently the only Best Western in town and offers a great value to business travelers visiting one of the most expensive cities in the world.

A few unusual touches to see in the video below: Pajamas and buckwheat pillows, smoked trout and miso soup on the breakfast bar and heated toilet seats!

http://www.youtube.com/watch?v=tgONunfdG7U

(Disclosure: I contribute to Best Western’s travel blog at youmustbetrippin.com)

FREE WI-FI ON AIRTRAN MAR 13-27. To draw attention to its new partnership with AirTran (see below), American Express is sponsoring free Wi-Fi on all AirTran flights for two weeks: March 13-27. Sweet! That’s an immediate savings of $5 to $13 depending on flight length.

AIRTRAN MEANS BUSINESS. AirTran has recently teamed up with American Express to offer some really nice bennies and discounts to business travelers.  Thanks to TICKET reader NHK for tipping us off to this with the following email: “Have you seen the new promo from American Express? They are offering 5 percent cash back to cardholders on all AirTran ticket purchases using the OPEN Business Platinum card. Since Delta ceased to offer the rebate on its branded and platinum cards last May, this may change travelers’ loyalty. What do you think and what are you hearing from other travelers? P.S. Before Delta canceled the benefit last year, I received more than enough in cash savings to cover the card fees.”

We looked into this and NHK is right on. Those who charge their AirTran tickets on any American Express OPEN Business card now get an automatic 5 percent discount. What’s even better for travelers is that the card offers the same automatic 5 percent discount at several Marriott brands, and with Hertz. (With Hyatt, you get a 3% discount.)  The annual free for an Amex OPEN Business card is $125, but the fee is waived for the first year. No coupons, no special codes…just sign up for the card, use it,  and you get the discount. Not bad!

BIZ TRAVEL IS BACK? Delta raised its profit forecast for this quarter citing a 34 percent jump in corporate travel ticket volume and a 32 percent rise in corporate travel revenue in February versus a year earlier. What about YOU? Are you flying more than this time last year? LET US KNOW! Leave your comments in the box below.

AIRTRAN ADDING NEW FLIGHTS. But not in Atlanta. According to this article in the AJC, AirTran has scaled back its expansion in Atlanta and is instead focusing on smaller cities such as Des Moines, Tunica and Huntsville, AL. And instead of routing those flights through Atlanta, they are adopting the Southwest Airlines strategy of going point-to-point. Interesting stat: Two years ago, AirTran had 260 daily flights out of ATL. Now it’s got closer to 200.

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Exuma, Bahamas (Photo: Vixix/Flickr)

DELTA DOWN UNDER. In addition to its daily ATL-Sydney flight (via LAX) Delta will add a new JFK-LAX-SYD flight on June 1.

EXUMA ANYONE? Delta is launching new twice-weekly flights between ATL and Exuma in the Bahamas on June 13. Talk about a pretty place! Not a bad idea for SkyMiles redemptions. Intro fares are just $129 each way.

IN-FLIGHT WI-FI UPDATE. As you know by now, AirTran has in-flight Wi-Fi on 100 percent of its fleet. Delta’s scrambling to be able to say the same thing, and it’s getting close. As of now, Delta’s got it on 73 percent of its mainline fleet—nearly 400 of its 528 aircraft. It says it will be on 100 percent of mainline fleet by end of summer. Right now,  it is on ALL MD88, MD90 and B737 jets. It’s also on most (120) B757s and on 37 Airbuses. Nice!

IT HURTS TO BE DEMOTED. From TICKET reader TM: “My business travel severely declined last year and I lost my Medallion status as of 3/1. I purchased a ticket last night for travel ATL-DFW this Sunday in category ‘Y’ – full fare for the outrageous sum of $1,141! When I went to the Delta website and attempted to choose seats, the outbound flight showed four seats available – all on the exit row and they were marked ‘Preferred.’ I selected one and answered all of the questions and the page refreshed and I didn’t have a seat. I tried that a few times and gave up and called Delta. I was told that they couldn’t assign a seat at this time since the only seats available were Preferred seats. It didn’t matter to Delta that I paid for a full fare coach ticket – they told me that only their Elite members may choose those seats.”

FLAT BEDS TO TOKYO? We’ve heard rumors that the next Delta route to get those nice new “herringbone” style lie flat business class seats on a B777 will be ATL-Tokyo starting in June. We’ve tried unsuccessfully to get Delta to confirm. This is great news for travelers headed to Asia and then beyond from Delta’s hub at Narita. Starting in August, SkyMiles partner Korean Air will offer its brand new lie-flat “prestige” sleepers (click for video) on its nonstops to Seoul and beyond. (And we think a connection in the amazingly serene Seoul-Incheon airport is going to be a lot easier than in congested Narita.)

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IT’S GETTING CROWDED IN HERE. Business Travel News posted an enlightening nugget about something we’ve known all along. “Domestic airlines last year served the fewest passengers since 2004, but recorded the most crowded planes ever, according to data released this week by the DOT. Nearly 40 million fewer domestic and international passengers took to the skies on U.S. carriers last year than in 2008, marking the lowest annual total since 2004. However, thanks to dramatic year-over-year capacity cuts of 6.3 percent in 2009 for domestic and international services, the U.S. industry’s aggregate 81.1 percent annual load factor is the highest on record.”

Note the Hawaiian Lei on the Eskimo!

NORCAL: NEW GATEWAY TO HAWAII. If you’ve had trouble earning and burning SkyMiles on flights to Hawaii, a new gateway to the islands has opened up in the Bay Area. SkyMiles partner Alaska Air is aggressively expanding in California, and has recently added a slew of new 737-800 nonstops to Kona and Maui from Oakland, San Jose and Sacramento. Since these Alaska Air flights depart California cities in the early morning, you might have to fly in the night before and stay over. But hey…it might be worth it. (Delta’s got nonstops between ATL and Sacramento and San Jose; one stops to Oakland.)

GO ON AIRTRAN. Have you taken a look at Go, AirTran’s in-flight mag lately? It’s just won the big prize in the “best inflight magazine” category from the North American Travel Journalists Association. This year, the magazine celebrates its five-year anniversary. Interesting stat: Go snags TWO MILLION readers a month! Compare that to Fortune magazine, which gets about 850,000 readers per month. What do YOU think of GO? How does it compare to Delta’s SKY or other in-flight magazines you read? Please leave your comments below!

FLYING BRITISH AIRWAYS THIS SPRING? Then you need to see this video regarding the possible strike by flight attendants, starring BA CEO Willie Walsh.

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SkyTeam Premium Check in Area, London Heathrow, Term 4. Photo: SkyTeam Alliance

DELTA DIGS AT LONDON HEATHROW. Delta and its SkyTeam partners have completed their move into the recently renovated Terminal 4 at London Heathrow. I was there late last summer during construction, which was a mess, but this Flickr photostream from SkyTeam shows a really nice, fresh new look to the place…Especially the SkyTeam lounge. (BA used to house most of its operations here, but has moved over to its spiffy, spectacular new digs at Terminal 5.) In a related note, Delta says that ALL its flights to/from London Heathrow now have lie-flat business elite seats.

WORTH REPEATING: SINGAPORE-DELTA NO MORE. We mentioned this in a previous post, but it bears repeating: Delta and Singapore Air will dissolve their frequent flyer partnership on May 15. After that program members will not be able to earn or redeem miles in each other’s programs. However, if you BOOK your trip by May 15, you can still travel on Singapore Air using your Delta miles through May 15, 2011.

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LESS BIZ CLASS INTRA-EUROPE. Have you ever flown short-haul business class in Europe? Most of the time, business class simply means you get to sit in a 3-abreast coach seat near the front of the plane with the middle seat empty and get better food. Seemed like a high price to pay for a minimal service differential. Well, it seems the recession is taking care of that. Recently, British Airways said that the market for short haul business class in Europe has declined precipitously as companies cut back on premium class travel. The carrier is looking at cutting out the service altogether at all airports except Heathrow, according to the Times of London.

TICKET READER TRIP REPORT: DELTA JFK-LHR-ATL. In the past two weeks I flew Delta from JFK to Heathrow, and then back from LHR to ATL, both of the flights in economy. Going over was mostly sleep, so it didn’t make much of an impact on me. But coming back I have to say that it was the best international flight I’ve ever experienced. It started out as usual at boarding, walking through the new lie flat seats, jealous that I didn’t get an upgrade. But it turned out there were only about 50 of us in economy, meaning I got my own three seats in the middle section, so I was able to spread everything out. Then came meal service (it was fine), and the announcement that all beer and wine was free throughout the flight. We were fed snacks three more times, and drinks throughout. I had a 120-volt electrical outlet at my seat, and an on-demand TV with about 40 first-run movies to choose from. I worked, watched three movies, slept a little, but never found myself saying, “Oh man, three more hours!” Instead, I was almost sorry when we were about to land. I’m sorry there weren’t more people on the flight (obviously a negative for Delta), but I have to commend them for making international travel more than just a bearable experience. Other than a larger TV and a lie-flat seat, I’m not sure what could have improved things “up front”. Thanks Delta–don’t backtrack! –G.M., Atlanta

Delta announced this week that it will spend $1 billion over the next three years to improve the experience for premium class flyers. First on the agenda: get more lie-flat business class seats on international flights.

That’s a noble goal, but unfortunately the international business class product is not going to be consistent across the fleet. Right now there are FOUR different types of business elite seats on Delta’s international fleet. When the overhaul is completed (Delta says 2013), it will still have three different types of lie-flat seats, and possibly four.

Here’s a rundown:

First are the old school “cradle” style recliners that have been around for the last decade and are being phased out (but beware, there are still a lot of them out there). Our take: Please get rid of them, and fast! (By 2013, the cradles should only be on Delta’s transcons between New York and California.)

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Second, are the “angled” lie-flat seats on the 747’s and A330’s that Delta inherited from Northwest. Our take: Due to slippage, the angled lie-flat seat is not as comfortable as the truly lie-flat seat found on competitors or Delta’s 767’s and 777’s. Delta’s not saying what type of lie-flat seat it will install on it’s 747’s—so there could be a new seat in the mix by 2013.

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Third are the squarish lie-flat seats that Delta has begun installing on its fleet of 767’s. Currently, all flights into and out of London Heathrow sport these seats. On the 767, the new seats are 4 across, with one along each window side, and two in the middle, so everyone gets an aisle seat. Our take: While these seats are a distinct improvement over the old cradles, several readers have complained that they are narrow, confining and uncomfortable.

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Fourth are the lie-flat seats arranged in a “herringbone” pattern on Delta’s 777-LR’s. Our take: This is one of the best lie-flat seats in the sky. TICKET readers have sent us positive reviews and we really liked what we saw at the National Business Travel Association meeting last summer. Currently, if you are flying from Atlanta, you’ll only find these seats on flights to Dubai, Johannesburg, and Sydney (via LAX). Our hope is that Delta goes with this type of seat for it’s 16 747’s, but for now Delta’s mum on that subject.

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Seems that the hotel industry is FINALLY hearing what business travelers have been screaming about for the last, oh, five years or so. They are getting around to making free Wi-Fi standard, instead of a pricey add-on, even at full-service brands that seem to be hold outs.

You’ll still get it free and easy at moderate brands like Best Western, Marriott Courtyard, Hampton or Holiday Inn. Mod new brands like Hyatt’s Andaz, InterConti’s Indigo and Starwood’s Aloft or Element offer it free.

But to get it from the posher players, there are hoops: for example, at Fairmont, Omni or Kimpton, you must first sign up for their (free) loyalty programs. Also, some larger companies with buying clout and good travel managers get free Wi-Fi as part of a negotiated rate with the hotel.

WARNING: This seems to be an almost exclusively American phenomenon as hotels, especially in big European capitals, continue their rapacious ways—charging $20-$40 per day for Wi-Fi.

What’s the most you’ve ever paid for Wi-Fi? Where did you pay it? Leave your comments below.

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The older I get, the more I’m affected by jet lag, which is not a good thing for someone who makes his living in the travel industry.

Over the years, I’ve tried every drug from Ambien to Xanax; gone the homeopathic route with melatonin and herbs; tried starving myself, avoided alcohol, and experimented with caffeine. I’ve tried sleeping with hotel room drapes open and taking long walks in the sunshine upon arriving. I even tested an oversized visor with a battery-operated light under the bill that was supposed to offer some sort of “light therapy.”

The sad news is that none of them really worked. I still get that prickly, woozy, sweaty feeling on my first few days overseas. I sleep soundly for an hour or so, then lie awake in bed for the rest of the night, and then feel sorta hollow the next day. YUCK!

So every time I hear about a new substance or practice (other than denial) that might help ease the pain of jetlag, I’m eager to learn more.

There was much talk among the international travel crowd this month when the New York Times ran a story about a new jetlag drug called Nuvigil, on the market since last June.

Nuvigil is not a sleeping pill. Instead, it is a stimulant that travelers can take to treat the daytime sleepiness associated with jetlag—it does NOT help shift the body’s clock to a new time zone. (Nuvigil and its precursor, Provigil, are frequently used by people who suffer from narcolepsy and sleep apnea.)

Nuvigil’s maker, Cephalon, has plans to sell the drug to frequent business travelers—those who might pop over to Europe for a couple of days of meetings and then return. The Times article reports that in clinical trials among adults flying to Paris from the east coast, those who took Nuvigil did not nod off during the day as quickly as those who took a placebo.

I asked Atlanta physician Jim Braude, who travels to Europe several times each year, for some insight and he said, “These drugs work by somehow stimulating the brain (although the mechanism is not clearly defined), and can cause heart palpitations and raise blood pressure. So as much as I personally want to eliminate jet lag, I’m not ready to try these given the risk/benefit formula.”

Hmmm. I’d still like to try Nuvigil, but I think I’d experiment first on a trip that did NOT include an important meeting.

How about YOU? How do you deal with jetlag?

Please leave your comments below!

As of today, Canadian authorities have relaxed the onerous ZERO carry-on bag policy enacted after Christmas Day bombing attempt over Detroit. Passengers on flights bound for the U.S. from Canada can now carry on a single bag, plus a personal item like a purse, briefcase or laptop bag.

This is more or less a return to the rules in force before the Dec 25 incident, but a spokesperson at Transport Canada told The TICKET that travelers should expect tighter enforcement of the one-bag rule.

This is VERY good news for Vancouver Winter Olympics-bound travelers headed north in February.

Since the attempted bombing of Delta/Northwest flight 253 over Detroit on Christmas Day, airport security has been turned on its head (once again).

While we expect changes, here’s what you need to know right now:

1>Most increased security is on inbound-to-U.S flights. As far as we can tell, the only changes you may notice for domestic U.S. flying are more frequent pat-downs at airport security and the possibility of a random screening of your carry-on bags at the gate. (If you were traveling post 9/11 you may remember this procedure where a handful of passengers, usually those near the front of the boarding line, were chosen “randomly” to have the contents of their carry-ons displayed to everyone boarding the plane…)

2>Canadian authorities have  lifted the onerous complete ban on carry-on luggage (except for personal items like purses or laptops) for flights departing Canada for the U.S. Updates here. British Airways tells The TICKET that travelers inbound to the U.S. from the U.K. are currently restricted to a SINGLE carry on that must conform to normal size standards (one bag only…which means you need to put your purse or briefcase INSIDE your carry on suitcase)

3>When returning from another country to the U.S., you will go through at least TWO security checks: First, when checking in for your flight at the airline counter, you will face possible frisking, baggage inspection and questioning BY THE AIRLINE. Second, local authorities at airport security checkpoints will screen you as you make your way to the departure gate. There is also the possibility of random checks at the departure gate.

4>REMEMBER: We are entering the “dead weeks” or the SLOWEST travel period of the year, so don’t expect ongoing huge delays or long lines. Despite media reports, you should not expect chaos at the airport. As a matter of fact, you could probably roll a bowling ball through airport concourses this week and not hit anyone!

5>Expect to see more frequent use of the full-body scanners at the 19 U.S. airports where they are in operation.  More international airports are said to be fast- tracking installation of these devices. Check out the 6 month stock price chart below that shows the jump of OSI Systems, which owns Rapiscan, the manufacturer of such devices.

6>Restrictions on on-board activities (such as getting out of your seat or using electronics during the last hour of the flight) that were mandated last week are now left up to cabin crew—and from what we’ve heard, are essentially no longer in effect. In his speech yesterday, President Obama did not announce any new rules or procedures that will affect travelers.

Bottom line: Terrorist incidents, like airplane crashes, happen. No matter how hard we try to prevent them, they are going to happen. No airplane is 100% safe. No airport is 100% secure. We should do our best to be vigilant, but not make long term decisions based on reactive fear.

DID YOU FIND THIS POST HELPFUL? If so, please forward this link to your frequent traveling friends and colleagues and urge them to sign up for THE TICKET. Copy and paste this link into your email:

www.theticket-atlanta.com

THANKS!

Traveling this week or next? NOTE! PLEASE leave comments below based on your experiences at airport security over the next few weeks! By doing so, you will help The TICKET and fellow frequent travelers know EXACTLY what to expect. THANKS!

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Here’s a copy of an email sent by TICKET reader P. Sinnott regarding her experience returning from Belgium on Weds, Dec 30. Remember that most of the TSA rules here apply to INCOMING international flights only. Most domestic flying remains mostly unchanged, except for heightened security at checkpoints. Many thanks to Ms Sinnott for this!

I flew back from Brussels Belgium to Atlanta yesterday (Dec. 30) on Delta and arrived at the airport three hours ahead of time for check-in. Read the rest of this entry »