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5 travel fees worth paying

The evening spread at the Park Royal on Pickering in Singapore is substantial. (Photo: Chris McGinnis)

The evening spread at the Park Royal on Pickering in Singapore is substantial. (Photo: Chris McGinnis)

The whole country seems to be making a collective groan when it comes to planning summer vacations.

And why not?

An early look at airfares (especially to Europe) shows some painful peak pricing, especially in July and early August. For example, July nonstops from Atlanta to cities such as London, Frankfurt and Paris are already running $1,500+ roundtrip. (And if you don’t book now, you’ll likely pay close to $2000 round trip later this summer.)

United made us all go bug-eyed when it announced that it was raising change fees on nonrefundable tickets to an egregious $200 last month. Our eyes popped even more when American, Delta and US Airways quickly matched the higher fee.

Then Frontier Airlines announced that it would begin charging $2 for in-flight beverages (including water) and $100 for gate-checked bags that don’t fit under the seat.

While I think that bag fees and change fees are rotten, the airlines love them—last year they collected nearly $6 billion in baggage and change fees alone. Fees, which now comprise nearly 30% of airline revenues,  are what’s been keeping them in the black in recent years.

But airlines aren’t the only ones playing fee-for-all. By now nearly every frequent traveler has been hit by a surprise “resort fee” or overpriced wi-fi fee at hotels. (Beware of those evil “per device” vs per room wi-fi fees, especially when traveling with others!) Rental car companies pile on all kinds of extra “concession” fees or hit us with obnoxiously high per-gallon fees when we don’t have time to fill up the car on the way back to the airport.

United Economy Plus seating usually provides enough room to work on laptops. (Photo: United)

United Economy Plus seating usually provides enough room to work on laptops. (Photo: United)

But all fees aren’t bad. As a matter of fact, I’m happy to pay fees that can truly improve my travel experience.

Here are five fees I don’t mind paying:

>Roomier seats. Elite level members of airline frequent flyer programs get free access to “premium economy” seats near the front of the cabin and by exit rows. However, non-elite travelers can pay a fee for access to these seats. Airlines determine such fees by the length of the flight and demand, and can range from $10 to $100. But on a long flight, a few extra inches can provide enough space to open up a laptop and be productive inflight. It can also make a big difference in comfort if you are tall like me, so it’s a fee I’ll pay when I have to.

>Early boarding. One of the most cherished benefits of elite status with airlines is the ability to board first and lay claim to overhead bin space. However, I spread my airline business around, and I’m not elite on every carrier I fly. So, for example, I’m happy to pay Southwest a $12.50 “Early Bird” fee to get me near the front of the boarding line—especially in the heat of the summer when planes are packed and overhead bin space scarce.

>Inflight wi-fi. When inflight wi-fi from Gogo or Row 44 works well (which seems increasingly rare), it’s definitely worth the fee to me, especially on transcontinental flights. We are lucky in Atlanta with both Delta and AirTran at 100% coverage for domestically configured flights. Delta is adding new satellite connections on its international fleet. It helps pass the time, keeps me productive and eliminates arriving at my destination to a full email box. $20 for a good connection on a five-hour flight? Sure. That’s money well spent to me.

Tip: To help sooth the sting of high fees, consider this: When you charge these travel related fees on credit cards linked to rewards programs, you are earning points you can use for free trips down the road. For example, with my Chase Sapphire Preferred card, I earn two points per dollar spent on travel (including most fees). Eventually, all those charges will add up to points I can redeem to help cut the high cost of future trips.

Inside the nice new Club at LAS near the Virgin America gates at Las Vegas McCarran Airport (Photo: Chris McGinnis)

Inside the nice new Club at LAS at Las Vegas McCarran Airport (Photo: Chris McGinnis)

>Airport Club access. Have you ever been stuck in Chicago, Dallas, or Houston or during the summer thunderstorm season? Hordes of summer vacationers milling around…air conditioning systems straining to keep things cool…then the clouds roll in and gum up the works for hours. That’s the time it’s worth the $50 fee for a day pass to airport lounge. But get there early—once the lounge fills up, it’s open to members only. Also, be on the lookout for new non-airline, pay-to-play lounges such as The Club at SJC, Club at LAS (Las Vegas) or others like it– the per use fee is just $35 and definitely worth it during a long layover!

>Hotel Club Floor. When you know a trip is going to be all business all the time (and you don’t plan to get out much), a hotel club, executive or concierge floor is almost always worth the extra cost. When you pay the premium, you’ll likely get breakfast, snacks, booze (sometimes) and heavy hors d’oeuvres at night, free wi-fi, gym and business center access. Rooms are usually slightly larger and likely to be on upper floors offering better views. Plus, you can check in and out in the lounge and not have to wait in lines that can form in the hotel lobby. If I’m not planning to get out much, I’m usually happy to pay the premium of 20% or 30%. A weekend holed up on the club level at a Ritz-Carlton can be awesome!

Do you agree? Which travel fees seem most onerous to you? Which are you  happy, even eager to pay? PLEASE leave your comments below. 

Chris McGinnis

Disclosure: My company, Travel Skills Group, Inc, has a commercial relationship with Chase Card Services, which is mentioned in this post.

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Do you trust hotel review sites? [Infographic]

Copenhagen's elegant Hotel D'Angleterre opens May 1 after a 2 year re-do (Chris McGinnis)

Copenhagen’s elegant Hotel D’Angleterre opens May 1 after a 2 year re-do (Chris McGinnis)

Nearly every traveler I know (including me) checks out hotels on TripAdvisor before making a booking. I’m sure you do, too. Right? The infographic below provides an interesting look at how travelers use the review sites and what makes them trustworthy. It also provides some tips on spotting “fake” reviews.

How do YOU feel about hotel review sites? Do you use them? Trust them? Other than TripAdvisor, which sites do you find most helpful?

Please leave your comments below!

HotelReviews-olery-infograph-FULL

Chris McGinnis

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Big Delta downgrade starts Tuesday

As Delta continues to hack away to frequent flyer benefits, another precious perk is getting an unwelcome makeover this week. Starting Tuesday, April 23, changes to Delta’s same day change policies go into effect.

Here’s what you need to know:

>You can now request a same-day flight change at any time prior to your flight’s departure. Previously, you had to wait until three hours before to request the change.

>However, the fare class of your original ticket must be available on the flight you want to switch to. Since most of us fly on discounted fares that are not available at the last minute, this is where the new policy gets ugly.

>Gold Medallions (and higher) can switch to flights within a three-hour window before or after the original flight for free, but only if the same fare class is available. If same fare class is not available on the new flight, they can take their chances and standby for free. If this new flight falls outside the three-hour window, they must now pay a $50 fee to reserve a seat on the desired flight.

>Long suffering Silvers and non-Medallions still have to pay the same-day-change $50 fee plus any other fees based on fare restrictions (which can be hefty). But now they can pay a $50 same day standby fee for an earlier flight. The fee is not charged until they clear the standby list and are seated on the plane.

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Photo: Neil Moralee

Photo: Neil Moralee

>All passengers, regardless of Medallion status must make any changes before the original flight or they lose the entire value of the ticket—no refunds or credits.

>Same day standby passengers are not eligible for upgrades. However, the same day confirmed option is eligible for upgrades. Diamond, Platinum, and Gold Medallion members can be placed on the upgrade list if they are confirmed on the flight. However, standbys will not clear until the upgrades have been processed.

Delta spokesperson Paul Skrbec summed the changes for TICKET readers like this: “To boil it down in the simplest terms, the same-day confirmed program is for when the original fare class purchased is available on the day of travel and therefore can be confirmed. The same-day standby option is for when the original fare is not available, but still offers customers an option to make last minute changes based on overall seat availability on the day of travel.” Skrbec suggested readers refer to Delta’s webpage  devoted to this thorny issue.

Delta is, as usual, spinning  this as an enhancement of benefits:

We understand that travel plans can change last minute. And we want to accommodate those changes the best we can. That’s why our same-day travel change service offers options when you need to make a change to your flight.

This change is especially frustrating for business travelers, Delta’s bread and butter, whose schedules change frequently, especially at the last minute.

Confused by all this? Is there anyone who sees the positive in this?  What do you think?  Please leave your comments below.

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Big SkyMiles bonuses at hotels + Calculating Delta MQDs + Inheriting SkyMiles

PUBLIC hotel chicago

How about a nice 10,000 Skymiles bonus for a couple nights at the chic Public Hotel in Chicago? (Photo: Public Hotel)

BIG SKYMILES BONUSES FOR HOTEL BOOKINGS. Have you heard of RocketMiles? It’s a new hotel booking site (new since last November) that is offering unbelievably large mileage bonuses for bookings at a handful of high-end hotels in several major cities around the country. For example, it’s offering a whopping 9,500 SkyMiles bonus for a two night stay at the Grand Hyatt in Manhattan in April; 10,000 SkyMiles for a two-night stay at Ian Schrager’s swanky new PUBLIC hotel in Chicago. How about 7,000 SkyMiles at the InterContinental San Francisco near Moscone Center? How do they do it? “Every property is selected and screened by our staff of experienced business travelers. Rocketmiles attracts the type of frequent travelers that our hotel providers are trying to reach, which is why they offer us rates with enough margin to bundle the rooms with incredible amounts of airline miles. It’s a win-win for everybody,” said Bjorn Larsen, one of RocketMiles’ founders contacted by The TICKET. We checked and found some of RocketMiles’s hotel rates mildly inflated compared to rates found on the hotel brand sites. For example, the RocketMiles rate at the InterConti San Francisco is $319 per night, but on IHG.com, it’s $284. So this might work best for “unmanaged” business travelers who simply have to submit a receipt to their client or company for reimbursement. Larsen contends that in a recent RocketMiles study, its rates were the same or lower than other online sites 85% of the time. Along with Delta SkyMiles, RocketMiles works with American AAdvantage, HawaiianMiles and United Mileage Plus. Check it out and let us know what you think.  Note: RocketMiles has a “refer a friend” offer on the site, and we signed up for it (and you can, too).  So if you make a booking from links posted here, we get 1000 miles. Come on and help us out! 

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TAXES & FEES…AND SURCHARGES. Delta’s new SkyMiles rules state that you’ll earn Medallion Qualification Dollars (MQDs) on fare only—you will not earn it on the taxes and fees included in the ticket price. When we first dug into that new wrinkle, it looked ugly. For example, on a $1,149 coach fare between Atlanta and London in May, nearly half that– $644– is comprised of “taxes/carrier-imposed fees,” which made it look like you’d only earn 505 MQDs for that round trip.

Screen shot 2013-04-02 at 4.58.00 PM

That seemed like a total rip off, so we asked Delta to confirm.

Thankfully, Delta told The TICKET that it’s only the government-imposed taxes and fees that don’t count as MQDs. Since “surcharges” are imposed by Delta, they do count toward MQDs. In the case of the $1,149 ticket to London, there’s a $458 “carrier imposed international surcharge.” So when you tack that on to the $505 base fare, you get $963—and 963 MQDs.

Screen shot 2013-04-02 at 5.19.18 PM

Not great, but not as bad as we thought.

This means that the math used in this widely circulated CNN/Fortune/Money article about Medallion Qualification Dollars– which was sent to us by many alarmed TICKET readers– is not correct.

SKYMILES IN YOUR WILL? Here’s another reason to burn up those banked SkyMiles as soon as you can. Last month Delta quietly (and without any warning) changed its rules when it comes to passing your SkyMiles along to heirs when/if you die. The new rules state that as of March 2013 “miles may not be transferred…upon death.” Old rules allowed an executor to transfer miles to the accounts of heirs. Delta joins several other carriers that do not allow mileage transfers upon death. How do you get around this? First, those who are terminally ill should transfer miles to heirs as soon as possible. At a minimum, everyone should leave their SkyMiles account number and login information with someone who can redeem miles or make transfers in the event of their demise. Have you done this??

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V4R8GNSJRTNA

15 top business travel tweeters

twitter_londonHave you dabbled in Twitter….or are you a power user? Let’s face it, Twitter can be overwhelming for time-pressed business travelers. Who has the time to sort through the millions of #travel-related tweets?

Finding truly useful business travel information can be as tough as finding that free drink coupon at the bottom of your carry-on bag. But flitting around on Twitter can unearth some very useful, topical information that can help you save money, have better trips, and be a better-informed traveler.

To help you out, here is a list of those I feel are the top Tweeters when it comes to business travel.

(Listed in alphabetical order)

@ajcairlinesThe AJC’s Kelly Yamanouchi does a great job keeping up with, and tweeting out, newsy and helpful info regarding aviation and Atlanta airport news.

@ausbt - The Australian Business Traveller tweets from down under with news and advice that that doesn’t just apply to Australians.

@barbdelollis – It’s smart to follow USA Today’s super-connected hotel blogger Barbara Delollis, who keeps us up to date with what’s hot and what’s not in at hotels—every business traveler’s home away from home on the road.

@cjmcginnis - That’s me. Having covered the business travel beat since 1991, I’ve developed a good nose for what’s important to frequent travelers, and provide links to top travel news as well as my posts on BBC.com, SFgate, The TICKET (of course)  and elsewhere.

@econbiztravel – Official postings from Gulliver, The Economist’s excellent business travel blog—a good mix of US and European coverage.

@executivetravel – The twitter feed from Executive Travel Magazine, “which supports the affluent, executive lifestyle of the world’s business leaders.”

@frequentlyflyin – The feed from LA-based Darren Booth, who is CNBC’s Road Warrior editor, and also writes the FrequentlyFlying.com blog.

twitter-floowme@garyleff – The prolific Washington, DC-based Gary Leff writes the popular View From the Wing blog, and primarily tweets news and strategies for managing loyalty points.

@globetrotscott – New York-based Scott Mayerowitz is the airline reporter for the Associated Press, and frequently breaks important business travel news with his tweets.

@johnnyjet - LA-based John DiScala is the travel industry’s social media master, and supplies a steady stream of useful links and updates from his frequent jaunts around the world.

@sean_oneill – Travel techies should follow London-based Sean O’Neill, who covers travel tech for BBC.com and Tnooz.

@skiftnews – Skift.com is a slick and sophisticated new travel news site that’s taken the industry by storm, and its twitter feed provides an excellent, frequently updated stream of travel industry intelligence that leans heavily in the direction of business travel.

@smartwomentrav – Don’t let her twitter handle fool you—Orlando-based author and blogger Carol Margolis tweets a helpful stream of business travel “pearls of wisdom” that apply to both sexes.

@stuckatairport – Business travelers spend as much time in airports as they do on planes. If there’s something going on at an airport in the US or around the world, blogger Harriet Baskas is one of the first to know about it…and tweet about it.

@thepointsguy – I get dizzy watching Miami-based Brian Kelly, aka The Points Guy, masterfully keep up with the frequent changes in airline, hotel and credit card programs, and then tweet out smart strategies for earning and burning.

@todayinthesky – Washington, DC-based Ben Mutzabaugh writes USA Today’s popular Today in the Sky blog, and is frequently the first to know… and tweet… important airline industry news.

@travelfoodguy – Vermont-based bon vivant Larry Olmsted provides business travelers a helpful stream of all-important dining, golf and travel advice, along with links to his work on Forbes.com, Cigar Aficionado and USA Today.

Who did I miss? Please add your favorite business travel tweeters below! 

Checking in on new AirTran A+ Rewards card

Screen shot 2013-03-12 at 8.41.26 AM

Here’s an interesting discussion between TICKET reader N.G. and Southwest’s Director of Rapid Rewards regarding recent changes in the AirTran A+ Rewards card.

Dear Chris: I just opened my mail and received the new rules for AirTran’s Juniper/Barclay card that is moving over to Chase.

First, they are changing the annual bonus. I used to receive two $50.00 certificates each anniversary. Now it will be 2,000 A+ reward dollars which get transferred to two A+ Reward Credits. Remember, you need eight credits to get a one way flight; so the hundred dollars is changing to one quarter of a one way flight. That stinks!

Two credits sounds good but they are not flight credits. It takes eight to fly (one way).

They still say every $8,000 charged on the card gets another credit bonus (above the one credit per $1,000 spent). But the Chase site says it will take $9,600 charged to get the AirTran credit bonus.

They are just trying to make me leave…

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I now have over 10 years of Elite status with AirTran and have only flown Delta once (Brazil)  in the last five years. I never could get past Silver with Delta because I only fly short hops…

But now Southwest is the new owner and bad things are happening. Like no more business class. And a lot of standing in the cattle yard to board.

And, we still have no idea about Elite reciprocity over at Southwest…

Regards;

NG (Half million Delta; quarter million AirTran; none on Southwest yet)

The TICKET contacted AirTran/Southwest with N.G.’s letter. Here’s what they said:

Dear N.G.:

We’re very sorry for your disappointment in receiving the recent communication regarding your Barclays A+ Rewards Credit Card change in ownership letter. We truly value your loyalty and welcome the opportunity to respond to your concerns.

Southwest B737 at ATL. (Chris McGinnis)

Southwest B737 at ATL. (Chris McGinnis)

As we combine the operations of AirTran and Southwest, we want to ensure you continue to get the most value from your A+ Rewards Credit Card program.  Over time, A+ Members may have fewer opportunities to use the certificates as our terminals change from AirTran to Southwest. [Full integration is expected by end of 2014.]   By changing your Anniversary Bonus to 2,000 A+ Rewards Dollars, which is equal to two A+ Rewards Credits, you’ll be able to redeem them towards AirTran flights and upgrades or transfer them to your Southwest Airlines Rapid Rewards Member account program.  Plus, the 2 A+ Rewards Credits are valid for 24 months as opposed to the certificates which were only valid for one year. We hope that this will give you more flexibility and give you opportunities to fly more on our extended network.

In regard to the information you saw on Chase’s website concerning the amount you’ll need to spend in order to receive your credits, the information you relayed in your note is information for Customers that apply for a new card, not existing Cardholders.  You’ll continue to receive one A+ Rewards Credit for every 1,000 A+ Rewards Dollars you earn. The way you earn rewards will improve with the transition to Chase.  While you’ll continue to earn two A+ Rewards Dollars per $1 for purchases made directly with AirTran Airways, you’ll now also earn two A+ Rewards Dollars per $1 for Southwest Airline purchases and purchases made with Southwest Airlines Rapid Rewards Hotel and Car Rental Partners.  For all other purchases, you’ll continue to earn one A+ Rewards Dollar per $1 spent on all other purchases.  The complete Program rules and regulations will be included in your welcome package along with your new card.

We know our Customers are anxiously awaiting for integration updates. If you’d like for your A+ Rewards Elite Status to be reciprocated on Southwest Airlines, we’d be happy to accommodate that request for you. [Emphasis added] Please provide us with your account information so we can take care of that or feel free to call A+ Customer Service (1-888-327-5878) directly to request through one of our A+ Customer Service Representatives. Again, we value your loyalty and would welcome the opportunity to discuss further with you.

Sincerely,

Jonathan Clarkson, Director of Rapid Rewards, Southwest Airlines

We presented N.G. with that note, and he swung back with a final word that reflects a lot of the frustration frequent flyers are feeling with not just Southwest, but all loyalty programs.

Thanks, Chris.

The point they still miss is I am used to receiving $100.00 each year and the new system will give me 1/4 of a one way ticket; which is worth about $40.00 since you can only use them on cheap segments and have to double up to get the more desirable flights…

But, I guess everyone is squeezing the programs.

Hilton just made some changes that take away from the Diamond members. What are these guys thinking?

Regards,

NG

How do YOU feel about the current state of frequent travel loyalty programs? Are they taking away more than they are giving us? Please leave your comments below. 

Spring travel could be pricey, dicey

Spring breakers to invade Florida in late March. (Photo: Ampresco / Flickr)

Spring breakers to invade Florida in late March. (Photo: Ampresco / Flickr)

Combine a long, cold winter, spiking gasoline prices, and an improving economy. Then fold in a very early Easter and you have the recipe for what could be a very crowded and expensive spring travel season. To avoid the highest prices and the possibility of sold out flights, hotels or rental cars, those planning March trips should make reservations as soon as possible– especially if headed to popular spring break destinations such as Florida (especially Gulf coast cities such as Panama City, Destin, Ft Walton Beach), Mexico, nearby Caribbean resorts in Bahamas or Dominican Republic, and Rocky Mountain ski resorts.

This year, the peak spring travel season will be compact–only about three weeks– beginning on Friday, March 8 and lasting until Monday April 1. Already, advance bookings for March at Best Western’s 2000+ hotels in the US are up 8.9% compared to this time last year.

Due to an unusually early Easter (Sunday, March 31), March is going to be a month when college students, families and business travelers converge on the nation’s airports, highways and hotels. Collegiate spring break will peak in mid-to-late-March during mid-semester break. Family spring break will peak during the last week of March when most elementary and high schools close prior to Easter weekend. Spring Break week for Emory and UGA March 9-17; Georgia State and Georgia Tech: March 16-23.

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Rowdy spring breakers whoop it up in Mexico (Photo: EytonZ / Flickr)

Rowdy spring breakers whoop it up in Mexico (Photo: EytonZ / Flickr)

To avoid the biggest crowds at airports, try to avoid traveling on weekends during the peak collegiate spring break period–from roughly March 8 through April 1. If you are flying on Fridays, Saturdays or Sundays during March, you’ll find airports (like ATL!)  in or near college campuses and warm weather destinations packed with vacationing students, creating longer lines at airport security. Also, beware of crowding and possible delays on highways and skyways on the days leading up to and shortly after Easter Sunday, March 31.

In addition, St Patrick’s Day falls smack in the middle of spring break on Sunday, March 17 this year. Travelers should expect extreme vigilance on the part of police and highway patrol when it comes to drinking and driving.

Peak spring break travel season should end on about Tuesday, April 2. From April 3 through May 23 there will be an earlier-than-normal “shoulder season”–of the best times of year to save money and avoid crowds–and one of the smartest times time to schedule business trips. During shoulder season, demand for travel (and prices) drops significantly from the highs you’ll see during the spring and summer peaks. (The summer travel season kicks off on Memorial Day–May 27– weekend.)

TIP: If you are a business traveler staying over in a resort or beachside area, ask for a quiet room away from the pool or other public areas, which may attract a rowdy spring break crowd.

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Airfares:
Since January 1, airlines have attempted three across-the-board fare hikes. The first two failed. The jury is still out on whether or not the third one will stick. But don’t think that this means prices will not rise. Over the last several years, airlines have reduced the number of seats flying. At the same time, improvements in the economic outlook and consumer confidence are translating into more demand for air travel— and when you have high demand and limited supply, prices rise. Therefore, spring travelers should budget for higher airfares (up 5-10% compared to last year), and more fees.

TIP: To get the lowest fares, try to plan trips during non-peak times, such as April or May known as the “shoulder season.” Also, travelers who can travel mid-week–on Tuesdays, Wednesdays or Thursdays are also more likely to find lower fares.

Hotels:
While demand for hotels is increasing, average rates have only crept up about 5% compared to this time last year. This should be a relief for travelers who are finding that they are spending more than they’d like to at the gas pump or when buying airline tickets.

Over the last two years, hotel rates have jumped the most in large coastal cities in the US such as Boston, New York, Washington DC, San Francisco and Seattle. Rates in smaller, interior US cities remain about the same as this time last year.

Nonetheless, with the compact nature of this spring’s peak month of March, expect higher rates than normal, especially in popular warm-weather regions

Last Minute Deals:
Waiting around for last minute deals or flash sales rarely results in significant discounts during peak travel periods such as spring break.

Those who have their heart set on a specific destination in March should make reservations early in order to get the best deals. Waiting around for last minute deals is only advisable if you really don’t care where you go…you just want to get away.

On the other hand, waiting for a last minute deal makes much more sense if you plan to travel during periods of lighter demand, such as April or May, when travel providers are more likely to unload their excess inventory at big discount.

–Chris McGinnis

This item appeared first on Best Western’s youmustbetrippin.com blog for which I write.

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World’s 10 happiest cities

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How often do you get to take a happy business trip to one of the top 10 happiest cities in the world? Too bad there is only one in the US. The infographic below is based on a perception survey by GFK Custom Research, as well as factors like number of outdoor attractions, shopping centers, and cultural locations. 

Which city do you feel should have made this list, but didn’t? Leave your comments below.

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